ME 88 Privacy Policy – Protection of Your Personal Data

1. Introduction and Scope of This Policy

This Privacy Policy is issued by me 88 and applies to all users who access or use our platform via the official website, mobile app, or any other service channel we provide. By registering or using me 88 services, you hereby agree that your personal data will be processed in accordance with the terms set out in this document.

We understand that your trust is our most valuable asset. Therefore, we are committed to handling your personal information with the highest level of confidentiality and security, in line with internationally recognised data protection principles.

This Policy describes the types of data we collect, the purpose of such collection, how we protect it, who we share it with (if any), and your rights as a data owner. Should there be any changes to this Privacy Policy, we will notify you via an in-platform notice or email, and the "Updated" date at the top of this document will be amended accordingly.

2. Types of Personal Data We Collect

Me 88 only collects personal data that is strictly necessary to provide our platform services. The data we collect can be divided into three main categories:

Data Category	Sample Information	Primary Purpose
Identity Data	Full name, date of birth, identification card number, gender	Identity verification (KYC), account security
Contact Data	Email address, mobile phone number, residential address	Account communications, transaction notices, customer support
Financial Data	Bank account number, bank name, e-wallet information	Processing of deposit and withdrawal of funds
Technical Data	IP address, browser type, operating system, session data	Platform security, fraud detection, analytics
Usage Data	Gaming history, betting records, account activity	Service improvement, regulatory compliance

We do not collect sensitive personal data such as health information, religious beliefs, or political views unless required by law or within the context of our responsible gaming programme with your full consent.

3. Purpose of Data Collection and Use

Every piece of data we collect has a clear and legitimate purpose. me 88 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and protecting your member account on the me 88 platform.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you make securely and efficiently.
• Identity Verification (KYC): Meeting legal requirements related to identity verification and anti-money laundering (AML) compliance.
• Customer Support: Providing responsive and effective technical support and customer service.
• Platform Security: Detecting and preventing fraud, system abuse, and suspicious activity.
• Service Communications: Sending important notices regarding your account, promotions you have subscribed to, and platform updates.
• Continuous Improvement: Analyzing usage patterns to improve the functionality and user experience of our platform.
• Legal Compliance: Fulfilling legal obligations, regulations, and directives from relevant authorities.

4. Data Sharing with Third Parties

Me 88 does not share, sell, or transfer your personal data to external parties without your consent, except in the following limited circumstances:

• Payment Service Providers: Payment processors and financial institutions used to process your transactions — they are bound by strict confidentiality agreements.
• Technical Service Providers: Companies providing cloud computing, cybersecurity, and data analytics services that help us operate the platform — all of whom are bound by strict data processing agreements.
• Legal Authorities: When required by law, court order, or directive from a competent authority.
• Fraud Prevention: With trusted third-party identity verification bodies or services for the purpose of detecting and preventing illegal activities.

5. Data Retention Period

Me 88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. General retention period guidelines are as follows:

• Active account data — retained for the duration your account is active and for an additional 5 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with financial and tax legal requirements.
• KYC and identity verification data — retained for 5 years after the end of the business relationship, or longer if required by the relevant authorities.
• Technical and Security Logs — retained for 90 days to 12 months depending on the type of log and current security requirements.
• Customer support communication data — retained for 3 years for dispute resolution and service improvement purposes.

Once the retention period has expired, your data will be securely deleted or anonymized using methods that comply with recognized data security standards.

6. Data Security and Protection

The security of your personal data is an absolute priority for me 88. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, misuse, disclosure, alteration, or destruction.

The security measures we use include:

• Data encryption in transit using TLS 1.3 protocol and AES-256 encryption for stored data.
• A two-factor authentication (2FA) system for member account access and internal systems.
• Round-the-clock 24/7 security monitoring with automated intrusion detection systems.
• Role-based access control (RBAC) ensuring staff only access data relevant to their responsibilities.
• Regular security testing including penetration testing conducted by independent security experts.
• A comprehensive data incident response plan to ensure any data breach is handled promptly and effectively.

7. Your Rights as a Data Owner

As a me 88 member, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the rights above, please contact the me 88 customer support team via Live Chat in your account or by email at [email protected]. Your request will be processed within 14 business days.

8. Use of Cookies

Me 88 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized information about how visitors use our site to help us improve platform performance.
• Functional Cookies: Storing your preferences such as username and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand overall platform usage patterns through trusted third-party analytics tools.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the me 88 platform.

9. Cross-Border Data Transfers

In the course of operating the me 88 platform, your personal data may be processed or stored on servers located outside Malaysia. Any such cross-border data transfer will only take place if:

• The recipient country or region provides an equivalent or higher level of data protection.
• The transfer is protected by a data processing agreement that complies with international standards.
• The transfer is required or permitted by applicable law.

Me 88 ensures that all cross-border data transfers are carried out with adequate contractual and technical safeguards to protect the security and confidentiality of your data.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us. Our Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Live Chat: Available 24/7 within your me 88 account — the fastest way to get a response.
• Email: [email protected] — for written enquiries that require an official record.

Me 88 is committed to handling all privacy-related complaints thoroughly and within a reasonable timeframe. We will endeavour to resolve any issue within 14 business days from the date the complaint is received.